Customer Service & Marketing Support Manager

Updated May 13, 2008

  Long Meadow Ranch is an Equal Opportunity Employer

Position Description:
Long Meadow Ranch is a diversified 650-acre organic farming operation in the western hills of the
Napa Valley above Rutherford, producing wine, olive oil, beef, and fruits & vegetables.. This position is for a
full time Customer Service & Marketing Support Manager who works closely with the general public as well as the retail and wholesale sales teams using communications and packaging skills.
Reports to:
Manager, LMR General Store
Core Responsibilities:        

Communications

  • Direct consumer contact for all customer service issues
  • Consumer order entry & fulfillment (secondary)
  • Direct to Consumer Sales
    • Maintain online store outlet
      • Products
      • Images
      • Copy
    • Direct mailings
      • E-mail campaign development and follow up
      • Print campaign design and follow up
    • Retail collateral
      • Recipes/beef cooking instructions
      • Product signage
      • Order forms
      • Pricing signage
      • Wine club signage
  • Wholesale collateral
    • Tasting notes
    • Wine & oil Competitions
    • Wine dinner planning and support
  • General website
    • Events
    • Bios
    • Press releases
    • Press clippings
    • Image library
  • Press relations
    • Samples (wine, oil, jerky, etc.)
    • Press release drafts and final editing
    • Collateral as needed

Packaging

  • Procurement
    • Bottles
    • Boxes
    • Trade dress
      Corks & closures (except for wine)
  • Label design & printing
    • Wine
    • Olive oil
    • Beef
    • Eggs
    • New products
Professional Requirements: 
  • College degree preferred; communications major a plus
  • A minimum of 2 years experience in the wine industry
  • Experience with wine packaging and label desing
  • Strong computer skills
  • Experience with QuickBooks, Photoshop & PageMaker
  • Website (HTML) maintenance experience desireable
  • Effective communication skills (oral and writen)
  • High standards of ethics and integrity
  • Able to lift 30+ lbs
Compensation:   
Salary and benefits, including health, dental, and 401K plan.
Contact:     

Long Meadow Ranch
PO Box 477
Rutherford , CA 94573
Fax: 707-963-1956
jobs@longmeadowranch.com